Development and implementation of the IT system for monitoring the General Administrative Procedure Act (GAPA)
Ensuring legality and efficiency
ZUP-IT represents the national system for monitoring the implementation of the General Administrative Procedure Act (GAPA) through a decentralized reporting system managed by the Ministry of Justice, Public Administration and Digital Transformation. The Methodology for Monitoring and Supervising GAPA Application and Solving Administrative Matters established by the Government of the Republic of Croatia in 2012 is used to define the indicators of GAPA application. The purpose of the system is to achieve transparency in the application of the Act in all segments and in the way administrative matters are resolved in certain administrative areas.
The solution was implemented using our own solution for dynamic collection, analysis, modeling and presentation of business data characteristics. The following modules have been implemented:
- administration of basic data, business rules and management of users and access rights,
- application for entering and validating data for all those responsible for the implementation of the administrative procedure,
- integration services for own applications of those responsible for the implementation of the administrative procedure,
- business intelligence (BI) module that includes preparation of reports for the Government of the Republic of Croatia,
- high System availability and scalable architecture.