Zagreb, Croatia (Hybrid)
Ericsson Nikola Tesla Group has nearly 3000 employees, the majority of whom are from the STEM field. In addition to our ICT solutions in the telecom sector, we provide innovative solutions in health care, transport, state administration, municipal services and multimedia that improve people’s lives and create new value. With more than 75 years of tradition and continuous work on new technologies, we offer the perfect combination of experience and knowledge.
We are looking for a:
System Engineer (M/F) – Student
Location: Zagreb
Key Responsibilities:
- Administration of internal system for monitoring network performance
- Communication with customers, including project agreements, data collection and processing, as well as providing data analytics to customers
- Provide technical support to customers
- Document support cases and resolutions in our ticketing system
- Collaborate with cross-functional teams to escalate and resolve complex technical issues
- Continuously learn and stay updated on product features, updates, and industry best practices
Required competence and skills:
- Strong knowledge of English
- Communication skills
- A strong desire to learn and develop professionally
Additional qualifications:
- Linux
- XML
- SFTP
- SQL, eg. PostgreSQL
- Jira ticketing system
We offer:
- an opportunity to work within an inspiring working environment where you can develop your career, grow, innovate and be a part of a larger success story
- continuous support from certified mentors
- flexibility in planning your schedule to tailor your lifestyle
Candidates will be evaluated and contacted after they pass the initial screening.
Croatian citizenship or work permit for Croatia is mandatory.