Zagreb, Croatia (Hybrid)
At Ericsson Nikola Tesla, we don’t just follow technology—we shape it. With nearly 3000 professionals, mostly from STEM fields, we’re a powerhouse of innovation built on over 75 years of experience. As the region’s leading R&D center and a leading exporter of software development services, we blend deep expertise with bold ideas—lighting the way toward a more connected, secure, and intelligent future.
Beyond our cutting-edge ICT solutions in the telecom sector, we’re also shaping the future in healthcare, transport, public services, and multimedia. Our innovative technologies make a real difference—enhancing everyday life and delivering meaningful value to communities. About 300 STEM students are currently contributing to our projects, gaining valuable experience—and most choose to continue their journey with us after graduation.
We are looking for a student to join our Digital Society team as a Support Engineer. In this role, you’ll provide technical support to users, help resolve issues, and contribute to improving support processes. You’ll be contributing to large-scale national digital systems that support key sectors like healthcare.
Location: Zagreb
What you’ll be doing:
- Providing technical support to customers via email, phone, and chat channels
- Documenting support cases and resolutions accurately in our ticketing system
- Collaborating with cross-functional teams to escalate and resolve complex technical issues
- Assisting in creating and updating knowledge base articles and documentation
- Continuously learning and staying updated on product features, updates, and industry best practices
We are looking for:
- A student at a technical university (Bachelor’s or Master’s) in computer science, engineering, or related field
- Strong problem-solving skills and a passion for technology
- Excellent communication and interpersonal abilities
- Ability to work independently and collaborate effectively in a team environment
- Basic understanding of computer systems, networks, and software applications
Would be considered a plus:
- Previous experience in customer service or technical support
We offer:
- Flexible work hours to balance studies and work
- Continuous mentorship from experienced colleagues
- Opportunity to write your thesis on a topic connected to your work at our company
- Hands-on experience on real projects
- Access to Multisport card for sports and recreational activities
- Access to our Bonus club – discount options from our partners
Please submit your application, including your CV, written in either Croatian or English.
Candidates will be evaluated and contacted after they pass the initial screening.