Internal request management
Enable employees to easily submit requests to internal departments with insight into request status and processing workflows.
When requests come through multiple channels
Requests, incidents and tasks often arrive via email, phone calls, forms and other channels, making it difficult to track status, responsibilities and deadlines. Solvo provides a single platform for managing processes and a complete overview of activities from submission to completion.
SOLVO
Digital platform for managing requests, support and operational processes
Solvo brings together the submission, processing and tracking of requests, incidents and tasks within a single environment, providing greater visibility, faster processing and better process control.
KEY BENEFITS
Centralized request management
Consolidate requests, communication, activities and statuses within a single platform.
Automation and SLA management
Automate processes, monitor deadlines and ensure consistent service
levels.
Complete process traceability
Track every change, assignment and activity through a comprehensive ticket history.
Data for better decision-making
Analytics and reporting provide insight into workload, process efficiency and service quality.
KEY FEATURES
Ticket management
Manage tickets and requests from submission through completion.
Work assignment and coordination
Assign cases to responsible persons with an overview of activities and changes.
Advanced search
Quickly locate tickets based on content, status, users and other attributes.
Configurable business processes
Adapt workflows to the needs of the organization and individual projects.
SLA and deadline management
Define and monitor response and resolution times with automated deadline tracking.
Analytics and reporting
Monitor key performance indicators and use reports as a basis for
decision-making.
One platform for diverse business processes
Customer support and Service Desk
Centralize the submission, processing and tracking of customer inquiries, requests and incidents.
Service request management
Digitalize requests for connections, administrative services, approvals and other organizational procedures.
Maintenance and technical support
Manage fault reports, service requests and maintenance activities through a structured process.
Field operations
Track field reports, coordinate teams, and record completed activities.
Incident and fault management
Record, assign and resolve operational issues with clearly defined responsibilities and deadlines.
Business benefits
• Better process overview
• Faster processing of requests and incidents
• Clearly defined responsibilities
• Better control of deadlines and SLA metrics
• Easier team coordination
• Data-driven decision-making
From ticket to resolution with complete process control
Solvo connects people, processes and data within a single environment that enables greater efficiency, improved overview and higher-quality request management.
Discover how Solvo can support your organization’s processes and requirements.