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MX-ONE

MiVoice MX-ONE is a comprehensive and fully integrated unified and collaboration communications solution (UCC) built for the mission-critical businesses from medium to very large enterprises.

The complete SIP-based communications system is scalable from 50 to well over 100,000 users with a fully distributed architecture for unparalleled scalability, resiliency and security. The same wide range of services and features are available for both on-site and private/public cloud deployments of the MX-ONE solution.

The MX-ONE solution enjoys a history of offering investment protection to an installed base of more than 60,000 customers in over 100 countries. Capable of providing powerful redundancy and high availability options, the MX-ONE scales to handle very large enterprises all in the same system, comprised of one or several servers working together as a single logical system.

MX-ONE, with its fully distributed architecture, is deployed in a centralized or distributed fashion; either as a single, logical multi-server system or multi-node networked system, spread out across hundreds of geographically dispersed locations. MiVoice MX-ONE is highly successful in all verticals, with major customers trusting us with supporting their rigorous requirements for government, military, police, healthcare, manufacturing and offshore verticals worldwide.

Our powerful, MiVoice MX-ONE on-site solution enables moving from a closed, proprietary-based environment to that of a completely open, SIP, UCC environment – residing in your data centre as a virtualized or private cloud solution. In addition, a single, common infrastructure makes use of IT, operational and management tools – both for voice and data applications, and thus is much easier to manage.

Mitel’s REST APIs, that also used by Mitel’s user-friendly service and provision manager, also covers all the aspects of provisioning and services, that allows the partner or the service provider to completely create their own portal to support their processes.

MX-ONE deployment also means you can start saving immediately on operational costs. Significant savings in time and money, and boosts in productivity all improve the overall effectiveness of your business.

What used to be a privilege is now a necessity. MiVoice MX-ONE offers on- and off-site mobility solutions for those in need of enterprise communications – while on the move. When you integrate voice, video and data with mobility, the benefits in increased efficiency and productivity are immense – inside and outside the office, but especially for employees on the move.

Based on High-security Standards

MX-ONE supports high-security standards and provides a range of options for achieving the desired level of redundancy on a per customer and site basis. To care for personal safety, the MX-ONE solution has built-in support for Emergency Notification/911/999/112 – functionality.

To further address safety/security and customer support demands the MX-ONE solution includes Mitel Interaction Recording and support for Mitel Revolution or F24. Mitel Interaction Recording is a system for professional voice documentation, recording of audio and complementary metadata, paired with a powerful user interface for managing and using the stored media in an efficient manner.

Integrated Mitel Device & Applications

Mitel’s comprehensive phone portfolio – from standard office models to intrinsically safe DECT / SIP-DECT terminal handsets, combined with alarm/messaging applications – addresses many in-building/campus mobility needs and industries requiring custom-call handling control.

Through MiTeam Meeting, the MX-ONE users can establish various forms of web-based high-quality audio, video and collaboration meetings with persons within the company and with persons outside of the company.

For business users on the move, the MiCollab Mobile client included as part of the Standard UCC bundle, connects mobile devices directly to the MX-ONE as normal SIP users. For enhanced user experience, these apps for iOS and Android deliver a feature-rich user interface, corporate directory, presence and IM integration.

The Mitel CMG offers solutions to fully automate this process by integrating into a company’s calendar system and setting diversions or personal number routing profiles for a user, based on their calendar activities and line status. CMG inter-works with different systems from Microsoft, Google, IBM and Mobile providers line status.

Connect, See & Speak with MiVoice MX-ONE’s UCC Capabilities

With over 50 years of expertise, Mitel is a world’s leader in Unified Communications & Collaborations (UCC),

MX-ONE empowers your employees, enabling them to connect and collaborate on their own terms – wherever they are. Across the office – or across the globe – collaboration can take place instantly; the choice of device and mode of communication determined by user and situation. With effective collaboration technology, people are more engaged than ever. Combining presence information with your multiple communication models also improves employee accessibility and response time.

MiCollab is our collaboration solution, is integrated in the UC solution, bringing you considerable savings in travel time and expenses.

Project management and collaboration has never been easier, smoother or effective. All communication services converge over one network. Whether fixed or mobile, public or private, they work together seamlessly as one infrastructure – accessible anywhere and everywhere.

Key Solution Components

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