Call centers

As part of Enterprise solutions, Ericsson Nikola Tesla also offers advanced, comprehensive solutions for call centers which include the entire spectrum of independent solutions for call distribution, call recording, reporting and monitoring of the entire call center system. Competences gained through demanding implementations in the domestic and international markets are the basis for a comprehensive process of consultation, design and implementation of the call center solution.

Guided by the principles of intelligent call distribution through the First Call Resolution approach, the backbone of our solutions are the platforms of renowned vendors whose reliability, resilience, security and confidentiality of collected/processed information is not questionable.

Scalable solutions based on advanced technologies and open interfaces enable flexible, simple and efficient processes for our customers.